Litehouse Story
Litehouse Property is a unique specialist property management company that understands it is all about people and relationships.
Litehouse Property’s aim is to provide all of my customers with excellence in customer service experience at all times, without exception.
Put very simply, it was the service culture that has been missing in property management and for a long time that was the strong motivation behind starting Litehouse Property. I felt it was well overdue.
Talk to any landlord or tenant about their past experiences and it is obvious that traditional real estate agencies, which typically focus on sales, lack the general interest, let alone the passion or drive to deliver excellence in customer service experiences and to go above and beyond.
So, what is excellence in customer service and how does Litehouse Property deliver on this within property management? Well, rather than just all talk, I clearly define what you can expect from me at all times, through my unique Service Guarantees. Check them out.
Unique to why Litehouse Property is successfully different, it is undoubtedly my longstanding career in Customer Service, Business, and Asset Management within the highly competitive US market, which provides the expertise needed to set up the framework and the ongoing management of Litehouse Property systems and procedures that allows me to deliver the service in innovative and efficient ways.
Inspired by the towering presence of a Lighthouse, designed to lead the way, Litehouse Property takes pride in its market leading position in quality, service and consistency.
Litehouse Property is the new way to property management, and I have every confidence that you too will experience the difference.
Mission Statement
Making a difference through leading the way and creating value, above and beyond.
I achieve this through upholding my service guarantees at all times and without exception combined with taking ownership of end-to-end processes, personal responsibility and proactiveness.
Company Core Values
I live and breath my passion of providing an outstanding customer experience in property management and work together with you to achieve your goals!
I follow my 5 pillars of excellence:
People
Litehouse Property is a people centered business with a caring and compassionate culture. I take care of myself, and I take care of you. Operational excellence
The company’s foundation is highly systemized that allows for maximum results. Customer satisfaction
Your quality of experience is my priority. Profitability
I understand the market and drive the value of your asset. Community
As human beings, we need a sense of belonging, and as such I have respect for the valued connection between me, you and the community that we have a relationship to.
I have integrity: I am a trusted resource, and I hold myself accountable for every action.
I am innovative: I focus on client experience. I am fresh and agile and always push for innovations to deliver a delightful and rewarding property management experience through my strategies.
I am consistent: I am consistent in my values, culture and standard of service. I do what I say and do it well. Follow up and follow through is the key in all Litehouse Property’s operations. You can expect this from me at all times. Please join me in this journey to elevate the property management experience, one partnership at a time.