Privacy Policy

This Privacy Policy sets out the manner in which we collect, use, disclose and manage personal information. By using the Website, subscribing to our services, or entering into an agreement with us in relation to the Website, you are taken to have read, and agreed to the collection, use, disclosure, and handling of your personal information in accordance with this Privacy Policy. We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes.

RESPECTING INFORMATION PRIVACY
At Litehouse Property, we recognize the importance of protecting your right to privacy and your personal information. We are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth). Those Principles regulate most of our activities with respect to personal information collected, stored, used, and disclosed by us.

The following statements outline how Litehouse Property manages personal information that it holds about individuals.

WHAT IS PERSONAL INFORMATION?
Personal information is any information or an opinion about you (whether true or not) from which Litehouse Property can determine your identity. Personal information may range from the very sensitive (e.g., medical history or condition) to the everyday (e.g., address and phone number). Litehouse Property will only collect, use, or disclose information about you in accordance with the law. In most cases, Litehouse Property will only collect, use, or disclose information where it has received your consent.

WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect the following personal information about you including but not limited to:

• Your name, date of birth and contact details. Contact details may include your home address, email address, and phone number.
• Bank statements, financial records.
• Information to prove your identity. This could be your driver’s license, passport, or another approved ID.
• Information relating to your credit worthiness.
• Your employment history and your rental history.
• Details of products and services we have supplied you or you have asked about.
• Websites you visit and online searches you do.
• Details about your account, this may include your password and username.
• Your use of our services.
• Information about you that you provide us directly or indirectly when online.
• Information you provide to us through surveys.
• When you leave comments on the site, we collect the data shown in the comments form, and your IP address and browser user agent string to help spam detection

If you access any of our services through a social network site or login to our websites using your social network credentials such as Facebook, we will collect limited information provided to us by that social network site, such as username, site ID, profile photo and email address.

WHY DO WE COLLECT PERSONAL INFORMATION?
We need to collect some personal details from you to provide you with our services and products. Without collecting your identifying information, we may not be allowed by law to provide you with the products and services you need or want.

HOW DO WE COLLECT PERSONAL INFORMATION?
We collect your personal information if you do any of the below:

• Provide information to us in account application forms, and service enquiry forms.
• Provide information to us during an open house inspection for security purposes.
• Provide information to us when you buy products or services from our website.
• Subscribe to newsletters, alerts, or other services from us.
• Visit our website, Facebook/LinkedIn/Instagram page.
• Visit external websites and perform online searches using your device.
• Use and accessing our online portals.
• Make phone calls to us. These calls may be recorded for training, quality, and business purposes.
• Use your device and this results in contact between your device and our portals or technology. This contact might tell us about you, your device, your use of our services and your location.
• From publicly available sources of information, like market research providers.

INFORMATION COLLECTED FROM OTHER SOURCES
We may collect personal information from the below:

• Credit reporting agencies, law enforcement agencies and other government entities.
• Publicly available sources of information, like market research providers.
• Embedded content from other websites: Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

CONTACT FORMS AND USE OF COOKIES
If you leave a comment on our website, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We also use cookies to measure traffic patterns, to see which areas of our website have been visited and to measure total transaction patterns. This helps us see how our site is used so that we can improve our online products and services. You can set your browser, so your computer stops cookies or lets you know each time a website tries to set a cookie.

We may also log your IP address. Your IP address is your computer’s electronic Internet address. We may collect your IP address to see trends, run the website, track user movements, and gather broad demographic information.

HOW DO WE USE PERSONAL INFORMATION?
In our agency, we use personal information for:

• Reviewing your tenancy applications and other personal information necessary for the agent to verify the potential tenant’s identity, to process and evaluate the application and to manage the tenancy.
• Acting as the landlord’s agent and to perform our obligations under our agreements with landlords, or to provide market appraisals to prospective landlords.
• Providing you with products and services. This might include extra services not in your agreement with us.
• Contacting you with messages about changes to our products or services.
• Generating bills, managing your account, and carrying out debt-recovery.
• Verifying your identity.
• Dealing with questions, complaints, and other customer care activities.
• Carrying out market analysis and research.
• Development of our products and services and contacting you about these products and services offered through brands we partner with.
• Training our staff.
• We may use the information for direct marketing purposes and to seek potential clients through the promotional activities of the agent. In providing the information the parties agree to this use unless they advise us differently.
• We may disclose information to other parties including to potential purchases or vendors, or to media organizations, on the internet, or to clients of the agent both existing and potential, as well as to parties engaged to evaluate the property, for example pest and building inspectors, etc., and to owners’ corporations, government and statutory bodies, financial institutions, valuers and to third parties as required by law.

For other purposes, Litehouse Property will ask for your consent to use your personal information.

HOW DO WE HOLD AND PROTECT YOUR PERSONAL INFORMATION?
The security of your personal information is extremely important to us. Litehouse Property has security procedures in place to protect the personal information it holds from misuse, loss, unauthorized access, modification, or disclosure. This includes both physical and electronic security measures such as locks and security systems, computer passwords and limited access to shared network drives to authorized staff only, virus checking, and recording of file movements.

Litehouse Property may sometimes use service providers to process, manage and store personal information. Where we do, we require those service providers to comply with strict requirements about the use and protection of your details.

Litehouse Property will keep your personal information no longer than necessary. We will appropriately dispose of your personal information so that it is protected from unauthorized use or disclosure.

HOW CAN YOU PROTECT YOUR ACCOUNT FROM UNAUTHORIZED ACCESS?
Anyone who knows your username and password can access your account. You must keep this information secure and practice reasonable care. Only share these details with people you authorize to access and manage your Litehouse Property account. Litehouse Property accepts no responsibility for information it discloses to parties who know your username or password.

KEEPING YOUR PERSONAL INFORMATION UP TO DATE
Litehouse Property takes reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, the accuracy of your information is largely dependent on what you provide us. Litehouse Property may also contact you from time to time to check that the information is still correct.

If you are able to establish that personal or sensitive information Litehouse Property holds about you is not accurate, complete and up to date, we will take reasonable steps to correct it.

HOW CAN YOU REPORT A BREACH OF YOUR PRIVACY?
We are committed to providing our customers with a fair and responsible system for the handling of complaints.

If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of any of our businesses, please contact us by emailing [email protected] so that we may resolve your concerns. Our Senior Management Team will consider your query and endeavor to respond to you promptly.

HOW TO CONTACT US:
Litehouse Property Pty Ltd
E-mail: [email protected]
Phone: 0421-877-968